Schlage does not sell direct to the public, however, you can find a local New Zealand reseller here.
Schlage is a part of the Allegion family of brands, located in Avondale, Auckland, where we have our New Zealand head office, warehouse, and factory.
Our products are sourced to an Allegion specification, in a variety of locations such as New Zealand, Australia, South Korea, China and the United States. With a new local factory and warehouse in Auckland New Zealand, some of our products are manufactured and tested locally.
Schlage are proud to stand behind our products which have been crafted to the highest quality. Each product range has a warranty period between 2 - 25 years depending on the product type.
You can find the warranty information on the individual product page or under the warranty section here.
Schlage products purchased within New Zealand which are no longer required should be returned to the retailer the product was purchased from. Your local retailer will guide you through the process of a refund, provided the product is free of defects and meets their conditions of return. For warranty claims, please refer to our warranty section.
Visit our contact us page or submit an enquiry here.
Click here to read our Hardware 101 A-Z glossary for information about latches, functions and more.
A latch is the mechanism that slides into the edge of the door and retracts or protrudes with the turn of the doorknob or lever. The latch keeps the door closed and allows it to open.
A backset is the distance from the edge of the door to the centre of the hole for your doorknob or lever.
A strike plate is the metal piece attached to the door jamb – part of the door frame. As the door closes, the latch mechanism strikes the plate mounted to the jamb and the strike plate catches the mechanism and holds the door closed.
Handing describes the side of the door the hinges are on when the door is opening towards you. To determine the handing you need, always stand outside of the door.
1 - If the hinges are on the left-hand side, you will need to order a right-hand dummy set.
2 - If the hinges are on the right-hand side, you will need to order a left-hand dummy set.
Most of our levers are non-handed which means they can be installed on both sides.
Each Schlage product has a required door thickness for installation. If you try to install a product on a door with the wrong thickness, it will not connect properly with the latch and the product will not work. Most of our products can be installed on a door of 35-40mm.
A keyed deadbolt or digital deadbolt is recommended for exterior doors. We have two keyed deadbolt options available - single and double cylinder. A single cylinder has a keyed cylinder on the exterior and a turn on the interior side. A double cylinder has a keyed cylinder on the interior and exterior sides of the door. An electronic deadbolt does come with a backup mechanical key, however saves the hassle of remembering your keys and has multiple secure ways of keyless entry.
You can check out our range of deadbolts here.
We recommend using the highest quality products to sustain the harsh impacts of sea salt damage to your door hardware. We would recommend purchasing marine grade 316L stainless steel products such as our Schlage pull handles for the front door, or Schlage Form Series which will withstand the harshest environments.
Read more about our product finishes here.
Our Schlage smart locks have been designed and tested to withstand all elements! Our Schlage Encode™ Smart Wi-Fi Deadbolt is graded best in security, durability and finish (AAA). Each of our Schlage smart locks contain built-in alarm technology to sense potential security breaches at the lock and Schlage Ease Smart Locks contain a random PIN number function to protect your entry code. The addition of Schlage apps such as the Schlage Home and Schlage Abode app allow the homeowner to see when the lock is accessed whenever and wherever they are.
View our range of smart locks here.
If you are building a new home, an on-site carpenter or builder can install our products. If you are buying a smart lock, we recommend send the drilling template to your door company and they can predrill the requirements.
If you are replacing your door hardware, you can request assistance from your local locksmith, or review our simple instructions within each Schlage box for DIY retrofit.
You will need a drill with applicable spade bits and a hole saw, hammer, chisel and the door hardware jig or template.
Don’t forget the DIY staples: tape measure, pencil, screwdriver, safety glasses and earmuffs.
The Schlage Encode is compatible with Google Assistant and Amazon Alexa.
First, check the measurements of your door preparation. If the deadbolt bore hole measures 38mm, you will need to remove the hole adapter, or simply widen your bore hole to 54mm.
First you need to enter the programming code (6 digits), found behind your battery. Enter the user code you would like to add or delete. Select either add or delete. Enter that code again. Press tick.
For more information about this process click here.
Because the Schlage Encode lock has built-in Wi-Fi connectivity, it will automatically receive firmware updates as they become available from Schlage if the lock is paired with your home Wi-Fi network and managed by a compatible smart home app.
If you are managing your lock via the Schlage Home app, you may notice a small red dot on the gear/settings icon in the app to notify you as firmware updates become available. You can choose to update the firmware at that time. If no action is taken, the firmware will update automatically.
For more help programming and using your Schlage Encode lock click here.
We recommend using a premium alkaline battery for all Schlage digital locks.
Lithium, or rechargeable technologies may cause undesirable operation. Our smart and electronic locks are equipped with low battery warnings. When presented with this warning, it is best to replace your batteries immediately. Always remember to correctly place your batteries in the correct position, if incorrectly inserted, it could cause the electrolyte to leak from the batteries and damage your digital lock.
The strength of your Wi-Fi signal, as measured by the lock, can affect the battery life of your Schlage Encode™ Smart Wi-Fi Deadbolt. To see the strength of the signal reaching your deadbolt, view your Wi-Fi Settings in the Schlage Home app.
Because of its built-in Wi-Fi, the Schlage Encode lock will work to always remain connected to your network. A Wi-Fi signal that is weak or obstructed may cause the lock to frequently search and reconnect with your network, putting a strain on the battery and reducing its life. Battery performance may also be reduced if you turn off your home Wi-Fi and do not disconnect your lock from your network, causing it to continue to search for a signal.
The following may help improve battery life affected by Wi-Fi signal strength:
Position your router closer to your lock. Ideally this will also remove any obstacles such as walls or other concrete, brick or metal barriers potentially blocking the signal.
Use a Wi-Fi extender to improve the signal strength.
Firstly, take the battery cover off the back of the lock. Press and hold the black circle reset button to the right of the thumb turn on the inside of the lock. This can sometimes be hidden by the thumb turn. The LED will flash red, keep holding the button until the LED stops flashing red (approximately 7 seconds). Next, the LED will change to light blue when the factory reset is complete. It may take up to 10 seconds to complete. Your lock has now been reset.
WARNING: Factory default reset will remove all codes and virtual keys that have been programmed to your lock. These codes cannot be retrieved so be sure you have your default codes available to re-program the lock.
If you’ve received the message in your Schlage Home app that the app could not set up your lock, please verify the following:
The Schlage Home app works with the Schlage Encode (BE489) Smart Wi-Fi Deadbolt. Verify that you have selected the correct lock to set up with your app.
Verify that your lock is in setup mode. Your lock is placed in setup mode when the black circle reset button is pressed and released. The inside LED light should start to blink a slow and continuous blue LED light.
You will also need to make sure you have Bluetooth activated on your smartphone and a compatible Wi-Fi network in your home. For more information on Wi-Fi networks, please go here.
The Schlage Encode Smart Wi-Fi Deadbolt and Schlage Wi-Fi Bridge (AB100) (bridge used for Schlage Ease Smart Locks) both support a 2.4 GHz network.
The Schlage Home and Abode apps will only list networks that are 2.4 GHz and are WPA or WPA2 password protected. If you do not see your network listed in the app, you may be using a 5 GHz network. Temporarily disable the 5GHz option during setup. Forget the network on the phone and join again. If you have a hidden network, please enter your Wi-Fi information into the app manually.
One easy way to determine which type of network you are using is to view the list of networks in your smartphone’s settings. If a network is 5 GHz, you will typically see “5 GHz” at the end of that network’s name. The more standard 2.4 GHz network will not have a designation following its name.
You can store up to 100 user codes.
You can use the Schlage Home app to schedule access codes that work only at specific times. Codes can be scheduled to grant access for:
a single day
certain times of the day on a recurring basis, such as every day from 8-11 a.m
certain days of the week on a recurring basis, such as every Wednesday
a certain period, such as for the next three weeks or today only from 2-4 p.m
Popular uses for scheduled access codes include granting access to a house cleaner only on the days and times they are expected or allowing a contractor entry for the few weeks a home improvement job is expected to last. You may also schedule a one-time code that enables a trusted friend to drop off your kids.
To schedule an access code with specific access time, log into your Schlage Home app, click on the person icon at the bottom right, click + for a new access, or select from your existing codes set up. Select the ‘Schedule Always’ option and choose between the Always, Recurring or Temporary options.
For more help programming and using your Schlage Encode lock click here.
Through the programming mode (refer to the Schlage Ease™ Quick Start Guide) or the Schlage Abode app (via Bluetooth). We strongly recommend you use the Schlage Abode app for a greater user experience. PIN codes can be added/enrolled remotely if you have the Schlage Wi-Fi Bridge (AB100).
For more information about the Schlage Ease Smart Lock FAQS click here.
It is a visual protection for your PIN. It allows the user to prevent unwanted exposure of the PIN. You can enter any random digits before and after the programmed master PIN or user PIN. Simply enter random digits before and/ or after your PIN to a maximum of 20 digits.
For more information about the Schlage Ease Smart Lock FAQS click here.
You can store up to 20 different user codes with the Schlage Ease Smart locks.
For more information about the Schlage Ease Smart Lock FAQS click here.
Please follow the steps below to reset:
1. Open the door and leave the door ajar.
2. Open the battery case and find the reset button (as pictured in the Schlage Ease™ Quick Start Guide).
3. Use a pointed item such as a paper clip or thumbtack to press and hold the reset button.
4. Keep holding the reset button until you hear a beep.
For more information about the Schlage Ease Smart Lock FAQS click here.
Power Saver enabled means Bluetooth will actively work and is always ready to connect with the Schlage Abode app. Power Saver disabled means Bluetooth will deactivate after a short period after the keypad light is off. It will reactivate once you activate your lock screen by touching the keypad. This mode is automatically disabled when using a Schlage Wi-Fi bridge (AB100).
For more information about the Schlage Ease Smart Lock FAQS click here.
To pair a new lock, be within 2 metres of the lock and follow the steps below:
1. In the Schlage Breeze app press + (plus) symbol and follow the on-screen instructions
2. Activate the lock by pressing any digit on the keypad, the keypad will illuminate
3. To pair, select the lock that appears in the Nearby Locks list with a + (plus) symbol next to it
4. To add an additional lock (for a second door), tap on the ‡(burger) symbol, then tap ‘+ Add Lock’ and follow the on-screen instructions
Please note that the lock will appear in ‘Nearby Locks’ list for 20 seconds. If the lock disappears from the list, reactivate the lock by pressing any digit on the keypad.
Below are some possible reasons if you are unable to pair your lock:
■ The lock has no power, ensure 4 x AA alkaline batteries are installed
■ The lock is not nearby, ensure you are within 2 metres of the lock
■ The lock is not active. Press any digit on the keypad to activate, the keypad will illuminate
■ Bluetooth is turned off on your mobile device, toggle Bluetooth on
■ Your mobile device is not connected to the internet via Wi-Fi or mobile broadband when pairing the lock, ensure you mobile device is connected to the internet
■ The lock is already paired to another account. Please ask the previous owner to delete the lock from their account or transfer it using the Schlage Breeze app.
Ensure your Bluetooth is switched on within your mobile phone, you are in close vicinity to your Schlage Artus lock (within Bluetooth range) and lastly touch your Schlage Artus keypad to illuminate the keypad, before searching for the lock within the Schlage Breeze app.
Through the Schlage Breeze app. Tap ‘Grant Access’ then ‘Add Pin Code’.
Through the Schlage Breeze app. Tap ‘Grant Access’ then ‘Add Credential’. Follow the on-screen instructions and present the key tag to the lock.
The virtual key function is unlimited, however a new virtual key must be created per user.
This may be due to one or more of the following reasons:
■ The PIN code has been deleted
■ If the PIN code was sent to you by a virtual key and was not used within 24 hours of it being sent, it may have expired (from the start date and time)
■ The PIN code’s validity is still in the future, or the passcode has expired
■ The time on the smart lock is slow or behind the current time
Locked/unlocked status can be checked via the Schlage Breeze app when you are within Bluetooth range, or if you are remote, you will need the Schlage Wi-Fi Bridge (AB100), to use the Schlage Breeze app. Press ‘status’ to update the status of the lock.
The Schlage Artus allows you to mute the tones via the Schlage Breeze app (via Bluetooth). Tap ‘Settings’ then ‘Lock Sounds’ to enable or disable lock sounds. Note that this also disables voice prompts.
The batteries may have run out. Please replace with 4 x AA alkaline batteries. If you are unable to obtain entry to the house, you can connect a power bank via a micro-USB cable to the bottom of the lock to provide emergency power to enter your PIN code and gain entry.
The Schlage Artus can be installed on timber or aluminium doors which have a door thickness of 35-60mm. Please refer to our installation template for door preparation and check if your door contains any hole preparation before purchasing the Schlage Artus lock.
For Schlage Artus, you will need to hand the levers to the correct orientation of your door. If you require to re-hand the lock, follow these simple instructions prior to installation:
1. On the front assembly, insert hex key in the spindle hole and remove screw to loosen lever
2. Rotate lever 180° and tighten screw to reattach lever
3. Repeat for internal assembly
AA alkaline batteries should be used. Do not mix used and new batteries. It is not recommended to use rechargeable AA batteries.
Lifetimes of battery are dependent on how you use and set up your lock. Key factors are the use of Bluetooth or Wi-Fi, use of optional functions/features and frequency of use. Standard usage, if you unlock and re-lock your door up to 10 times per day, the batteries should last for 9-12 months.
To pair a new lock, be within 2 metres of the lock and follow the steps below:
1. In the Schlage Breeze app press + (plus) symbol and follow the on-screen instructions
2. Activate the lock by pressing any digit on the keypad, the keypad will illuminate
3. To pair, select the lock that appears in the Nearby Locks list with a + (plus) symbol next to it
4. To add an additional lock (for a second door), tap on the ‡(burger) symbol, then tap ‘+ Add Lock’ and follow the on-screen instructions
Please note that the lock will appear in ‘Nearby Locks’ list for 20 seconds. If the lock disappears from the list, reactivate the lock by pressing any digit on the keypad.
Below are some possible reasons if you are unable to pair your lock:
■ The lock has no power, ensure 4 x AA alkaline batteries are installed
■ The lock is not nearby, ensure you are within 2 metres of the lock
■ The lock is not active. Press any digit on the keypad to activate, the keypad will illuminate
■ Bluetooth is turned off on your mobile device, toggle Bluetooth on
■ Your mobile device is not connected to the internet via Wi-Fi or mobile broadband when pairing the lock, ensure you mobile device is connected to the internet
■ The lock is already paired to another account. Please ask the previous owner to delete the lock from their account or transfer it using the Schlage Breeze app.
Ensure your Bluetooth is switched on within your mobile phone, you are in close vicinity to your Schlage Resolute lock (within Bluetooth range) and lastly touch your Schlage Resolute keypad to illuminate the keypad, before searching for the lock within the Schlage Breeze app.
Through the Schlage Breeze app. Tap ‘Grant Access’ then ‘Add Pin Code’.
Through the Schlage Breeze app. Tap ‘Grant Access’ then ‘Add Credential’. Follow the on-screen instructions and present the key tag to the lock.
The virtual key function is unlimited, however a new virtual key must be created per user.
This may be due to one or more of the following reasons:
■ The PIN code has been deleted
■ If the PIN code was sent to you by a virtual key and was not used within 24 hours of it being sent, it may have expired (from the start date and time)
■ The PIN code’s validity is still in the future, or the passcode has expired
■ The time on the smart lock is slow or behind the current time
Locked/unlocked status can be checked via the Schlage Breeze app when you are within Bluetooth range, or if you are remote, you will need the Schlage Wi-Fi Bridge (BZ100), to use the Schlage Breeze app. Press ‘status’ to update the status of the lock.
The Schlage Resolute allows you to mute the tones via the Schlage Breeze app (via Bluetooth). Tap ‘Settings’ then ‘Lock Sounds’ to enable or disable lock sounds. Note that this also disables voice prompts.
The batteries may have run out. Please replace with 4 x AA alkaline batteries. If you are unable to obtain entry to the house, you can connect a power bank via a micro-USB cable to the bottom of the lock to provide emergency power to enter your PIN code and gain entry.
The Schlage Resolute can be installed on timber or aluminium doors which have a door thickness of 35-60mm. Please refer to our installation template for door preparation and check if your door contains any hole preparation before purchasing the Schlage Artus lock.
For Schlage Resolute, you will need to hand the levers to the correct orientation of your door. If you require to re-hand the lock, follow these simple instructions prior to installation:
1. On the front assembly, insert hex key in the spindle hole and remove screw to loosen lever
2. Rotate lever 180° and tighten screw to reattach lever
3. Repeat for internal assembly
AA alkaline batteries should be used. Do not mix used and new batteries. It is not recommended to use rechargeable AA batteries.
Lifetimes of battery are dependent on how you use and set up your lock. Key factors are the use of Bluetooth or Wi-Fi, use of optional functions/features and frequency of use. Standard usage, if you unlock and re-lock your door up to 10 times per day, the batteries should last for 9-12 months.